Return and Refund Policy

At Hanuverse, customer satisfaction is our priority. We aim to provide high-quality products and a seamless shopping experience. If, for any reason, you are not satisfied with your purchase, we offer the following refund policy:

Eligibility for Refunds

• Items must be returned in their original condition, unused, and with all packaging, tags, and accessories intact.

• Refund requests must be initiated within 10 days of receiving the product.

• Customized or personalized items are non-refundable unless they arrive damaged or defective.

Non-Refundable Items

• Digital downloads, eBooks, or other intangible goods.

• Items that show signs of use, damage, or tampering after delivery.

Refund Process

1. Initiate a Refund Request:

Contact our support team at [hanuman.universe999@gmail.com or +91 9953803989] with your order number and reason for return.

2. Return the Product:

Ship the item(s) back to us at [2b/267, Vasundhara, Ghaziabad:201012]. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

3. Refund Approval:

Once we receive and inspect the item, we will notify you of the refund status. Approved refunds will be processed within [10] business days to the original payment method.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [specific number] days with clear photos of the product and packaging. We will arrange a replacement or refund at no extra cost to you.

Cancellation Policy

Orders can be canceled within [48] hours of placement. After this window, cancellations may not be possible if the order has already been processed.

Contact Us

For any questions regarding refunds or returns, please reach out to our customer support team at:

Email: [hanuman.universe999@gmail.com]

Phone: [+91 9654486033]

We are here to help and ensure you have the best experience with Hanuverse!

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