Terms of Service

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Welcome to HanuVerse. By placing an order through our website, you agree to the terms outlined below regarding returns, exchanges, and refunds. Please read them carefully.

Products purchased from our website can be returned or exchanged within 3 days of the receiving date.
Note: After 3 days from the receiving date, no return or exchange will be accepted.

• Products can only be exchanged for the same item.
   
• No exchange is allowed for a different product.
   

You are eligible for a return or exchange only if:

• You received a damaged, broken, or incorrect product.
   

To initiate a return or exchange:

• Send a clear photo of the product(s) in question to
  hanuman.universe999@gmail.com or via WhatsApp at 9953803989
   
• Do this within 48 hours of receiving the product(s)
   
• Mention whether you want a return or an exchange
   

Condition Requirements:

• The product(s) must be unused
   
• The item(s) must be returned in the original packaging and in the same condition as received
   

Once your return or exchange request is approved, we will arrange for a pickup of the product(s).

Once we receive and inspect the returned/exchanged product(s), you will receive an email regarding the approval or rejection of your refund.

If approved:

• The refund will be initiated to your bank account or wallet, depending on your original payment method.
   
• If the order was placed via Cash on Delivery (COD), please email your bank details to hanuman.universe999@gmail.com for processing.
   

If the returned item is found to be used:

• No refund will be processed.
   
• The product will be shipped back to your original delivery address.
   
• If you refuse to accept the reshipped item, you will still be ineligible for a refund, and we will hold no further responsibility.
   

Refunds usually take 7–21 working days to reflect in your account.
If the refund hasn’t been received:

1. Recheck your bank account.
    
2. Contact your bank for any delays.
    

Still no update? Please contact us at hanuman.universe999@gmail.com

For questions or concerns, reach out to us via WhatsApp at 9953803989 or email us.

Thank you for choosing HanuVerse.